Terms & Conditions

Making a Purchase
In order to make a purchase just browse through our catalogue. Make your selection, clicking on any items that you wish to purchase and put them into the shopping cart clicking on "Add To Cart".
Select "Confirm" to put the item in the "Cart".

After a few seconds the system automatically flicks back to the previous page to continue the shopping. If you wish to view the status of your purchase select "View Cart". Here you will have the option to make changes such us remove the item/s or proceed with the "Checkout Now".

Next window will show the details of the purchase including Vat and shipping charges and, if required, the selections box for a different delivery address (e.g. your place of work).

In the next window you will be asked to enter a few details that we need to know to be able to complete your order and you will also need to accept the "Terms and Conditions".

Next select the "Payment Method", payments can be made by debit or credit card or by cheque. For payment by cheque print off a copy of the completed order form and send the payment by post, goods will be sent on cheque clearance. We would appreciate it if you could tell us "How did you find our site?"

Next window will show the summary of your order. To complete the payment transaction using a debit or credit card the system will link to the WorldPay website.

In exceptional circumstances receipt of the order does not guarantee that we can supply the selected products to you. In these exceptional circumstances Artibi reserves the right to decline or cancel an order.

Shipping Charges (currently not applicable, for shipping to UK mainland only, due to the current offers)
Our current packaging and postage charges are:
5.00 for mainland UK orders up to 1 kg (e.g. canvas only),
10.00 for mainland UK orders up to 5 kg (e.g. Small canvas only),
15.00 for mainland UK orders over 5 kg (e.g. Medium and Large framed canvas).
For customers outside mainland UK or international customers please contact us for a quote.

Delivery Schedule
Your chosen goods are carefully checked and delivered using one of a number of well-known and respected carriers. The carrier chosen depends on the physical length and weight of your order.
A signature for proof of delivery will be required.
Please make sure that someone is at the delivery address when the item is due otherwise the goods will be taken back to the carriers depot. Deliveries are usually despatched in the morning but we cannot determine the time the delivery will be, it could be anytime during working hours.
We aim to despatch your order within 2/3 working days, occasionally it can take longer, up to 10 working days, depending on availability of stock. In the latter case you will be advised accordingly and you will always have the option to cancel your order if you do not wish to wait.
We will use all reasonable endeavours to ensure your purchases are delivered promptly but we cannot guarantee that there will be no delays in delivery, and accept no liability or responsibility for delayed delivery of products however such delay may be caused (e.g. strike).

Tax Charges All our prices shown in the catalogue include 15% VAT (Value Added Tax) where applicable. On the website the price you see is the price you will pay except for the addition of the postage charge that applies to the order.
Note for International Customers (Outside the European Union)
We are a UK based Company, all prices shown on the website include VAT (Sales Tax), if requested we will consider delivery overseas and the VAT (Sales Tax) will be deducted from your order, please contact us for details.

Credit Card Security
Security is taken very seriously. Our site takes payments via World Pay (part of The Royal Bank of Scotland Group), they collect your debit or credit card details on their secure server using 128-bit Secure Socket Layer (SSL) architecture. The credit card details cannot be read or tampered with during transmission.

We also accept payment by cheque, together with the completed form to be printed at the check out after having selected "Cheque With Order", the goods will be sent on cheque clearance.

Returns Policy
You may wish to cancel the contract at any time within 28 days of receipt date of the products and receive a refund of the amount you paid for the item. We regret that any carriage for sending the product back to us cannot be reimbursed. Details of the address to which the products are to be returned will be advised separately.

If exercising this right we would ask you to return the products in their original condition with all the accessories.

Return Procedure
You have to communicate the cancellation in writing and return the item to us in their original condition with all the accessories. We will advise the address that the products are to be returned to.

Please enclose your invoice or copy of it along with the item/s you are returning. For your own protection please obtain a proof of posting from the post office or use a recorded delivery service.

Reaching Us
Our preferred way of communication is via email, our customer service email address is: sales@artibi.com
For customer service enquires related to orders placed or issues with your delivery you may contact us at the following telephone number:
+44 (0)1235 511693.
Alternatively you can write to us at the following address:

ARTIBI Limited
P.O. Box 216
OX11 7WP

Privacy Policy
At Artibi Limited we treat your details very seriously; we do not disclose buyers' information to third parties. Cookies are used on this website only to keep track of the contents of your shopping cart once you have selected an item.
When you place an order, we will need your details. This allows us to process your order and keep you informed of its status.

Disclaimer of Warranty and Liability
Every attempt has been made to make sure information given on this site is correct and accurate. Artibi Limited does not represent or warrant that the information accessible on this site is correct and accurate.
In an effort to provide our customers with the most current information, Artibi will, from time to time, make changes in the contents and in the products or services described on this site, however, since inaccuracies may occur these pages do not replace official sources. Prices and availability information is subject to change without notice.
Artibi cannot be held responsible for the content of third party websites that have links from our site.

Copyright Notice
Copyright © Artibi Limited 2009. All rights reserved.
Images of Artwork on this website are the Copyright © of their respective owners.

VAT Registration No. 837 2813 16

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